The Customer Service unit provides informational assistance and service to all ÃÛÌÒ´«Ã½ (UB) employees and staff for all Human Resources (HR) functions.
Services that are provided by this area include:
- Scan, file, and maintain official personnel files for all State and Research Foundation (RF) employees.
- Verify employment and unemployment for all the university staff within the State and Research Foundation.
- Certify public service loan forgiveness forms.
- Complete no-fault claim forms.
- Direct all phone calls and walk-ins inquiring about HR information to the appropriate HR Unit and Personnel Associate.
- Schedule conference rooms for various meetings within Townsend Hall.
- Enter name and address changes for various systems (NYBEAS, SUNY Payroll, SIRI data). We do not update Hub.
- Produce and distribute new employee welcome packets.
- Respond to and handle information subpoenas.
- Run College Work Study onboarding appointments to complete new hire paperwork.
- Run Facilities department onboarding.
- Handle all Ubjobs applicant-based questions and application inquiries.